We are unable to accept any returns on consumable products - Tea, Herbs, Rooibos or any other item that can be consumed. If your selection of a birdhouse or feeder does not meet your expectation, and has not been used, simply request authorization to return it within 5 days from the date it was delivered for a refund of your purchase price less a 20% restocking fee. In addition, shipping, handling and order processing charges are non-refundable. Customer is responsible for return shipping costs. No returns accepted after 5 days from delivery.